TERMS APPLICABLE TO Walmart Grocery
A. Walmart Grocery Orders
Once you have placed an order on the Walmart Grocery site we will send you an order acknowledgement by email setting out what you have ordered. By placing an order on the Walmart Grocery site, you consent to receive email or other communications from us at the physical or email address submitted by you. This is not an order confirmation or acceptance from us.
There is a minimum order value of $50, which may change from time to time. In addition to the price of goods, a delivery charge as shown at checkout will also be payable by you. All prices quoted are exclusive of tax and you will see estimated taxes and fees when you place the order. The final taxes and fees will be calculated on the day your order is picked and delivered. In the event your order must be fulfilled using products of different weight or volume than what you ordered, you will be charged only for the actual weight or volume delivered.
Due to shipment and delivery times, there are limitations on when changes or cancellations to orders can be made. In San Jose, California or Denver, Colorado, changes or cancellations for orders arriving by Next Day delivery must be submitted by 11:45 pm in their respective time zones the day prior to delivery and changes or cancellations for same day delivery must be submitted by 8:00 am the day of delivery. In all other locations, order changes or cancellations for same day delivery must be submitted by 12:00 pm the day of delivery.
Walmart may provide you with a refund in certain circumstances. If you are not satisfied with your order, please contact the Walmart Grocery Contact Center at 1-800-924-9206.
In order to be eligible for a refund, you must:
Contact the Walmart Grocery Contact Center within seven (7) days of date on which you received your order;
Store the received items in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.); and
Return the cancelled items to us in the same condition as they were delivered to you.
Walmart will not provide you a refund for certain goods which by nature cannot be returned. Such items include items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewelry, mattresses, bedding, certain items of clothing, personal grooming products, medicines, and certain baby products etc.).
Notwithstanding the foregoing, all refunds will be subject to Walmart's discretion.
B. Walmart Grocery Billing Procedure
All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Walmart may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s). You will not be charged for most orders until the order has shipped.
Walmart reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will the notify customer should such limits be applied. Walmart also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any product(s) from Walmart for the purpose of engaging in a commercial sale of that same product(s) with a third party.
C. Walmart Grocery Delivery
We aim to deliver your goods within the delivery window you selected when placing your order, but do not guarantee that goods will be delivered on or by a certain date. Walmart will not be liable for delivering the goods outside of the requested delivery slot or failing to deliver all or any of the goods in your order.
We can only deliver to an address stored in your address book in your account on the Walmart Grocery Site.
D. Walmart Grocery Pricing
Pricing for Walmart Grocery items will be the same prices as if you shopped in the store that packs and delivers the items. If an item's price changes between the time you place your order and the day your order is packed for delivery, we will charge you the lower price. If you have chosen to allow substitutions for your order, and substitutions are made, you will also be charged for the lower priced item. Please note that due to differences in distribution, regional competition, and other factors, prices may vary between stores, and so the prices you see online will not match all stores, only the store where your order is packed. Walmart Grocery does not match prices from other online or physical stores, or Walmart stores other than the one where your items are picked and packed.
E. Walmart Grocery eVouchers
eVouchers are valid only on shopping orders placed on the Walmart Grocery site, subject to the terms of this section. Your use of an eVoucher indicates your agreement to be bound by these eVoucher terms and any eVoucher terms on the eVoucher itself (collectively, the "eVoucher Terms"). Walmart will only honor an eVoucher if it is used in accordance with the eVoucher Terms.
eVouchers that have not been issued by Walmart cannot be used on the Walmart Grocery Site and eVouchers cannot be used in Walmart physical stores. eVouchers that have been issued by Walmart are, and shall remain, the property of Walmart and are not transferable, cannot be resold, and have no cash alternative unless otherwise stated.
eVouchers can be added to your Walmart Grocery account by entering the code at checkout or in the Promotions-eVouchers section in your Walmart Grocery account. To apply an eVoucher to your order you must select it in the promotions section at checkout. Use of an eVoucher may be subject to you providing proof of entitlement to use the eVoucher.
All eVouchers have an expiration date. After the expiration date, the eVoucher will be removed from your Walmart Grocery account.
eVoucher value(s) may be adjusted if the total discount value is greater than the value of your order.
Walmart reserves the right to withdraw or cancel any of its eVouchers at any time, either as a whole, or for specific goods or delivery areas. If this happens, then the eVouchers may not be used for any orders placed after the date of withdrawal or cancellation. Walmart reserves the right to reject or cancel the use of an eVoucher where fraud or illegal misuse is suspected. You will have no claim against Walmart in respect of such rejection or cancellation of an eVoucher. Walmart shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any eVoucher or any failure or inability of a customer to use an eVoucher for any reason.
No eVoucher may be copied, reproduced, published, or distributed directly or indirectly in any form for use by anyone other than the original recipient.
By using an eVoucher, you warrant that you are the duly authorized recipient of it.
F. Walmart Grocery Referral Program
Walmart may, from time to time, offer users of Walmart Grocery the opportunity to refer friends to try the Walmart Grocery service (“Walmart Grocery Referral Program”). We reserve the right to terminate the Walmart Grocery Referral Program at any time for any reason. The Walmart Grocery Referral Program is administered on our behalf by Friendbuy, Inc., 9663 Santa Monica Blvd Suite 184, Los Angeles, CA 90210 (“Service Provider”).
All credits, rewards and other incentives (collectively, the “Credits”) provided to customers eligible to participate in the Walmart Grocery Referral Program are subject to the terms set forth herein and on the Walmart Grocery Referral Program page, which may change from time to time, and by participating in the Walmart Grocery Referral Program you agree to be bound by such terms. You may be required to log into your account to earn Credits.
Walmart Grocery Participation, Generally
To participate, visit http://refer.walmart.com and follow the on-screen instructions to refer friends, family members or colleagues to the Service. You may refer a maximum of twenty friends, family members or colleagues during the Walmart Grocery Program, per calendar year. Users who refer are called “Referrers.” Individuals who receive a referral are called “Referred Customers.” An “eligible” Referrer who is fully compliant with these terms and conditions may receive “Credits(s)” for every “Qualified Referral.”
To be an “eligible” Referrer you must: 1) be a legal resident of the United States of America; and 2) be at least 18 years old.
Making a Referral
You must register to make a referral, but no purchase is required. When you refer a friend, family member or colleague, you will be provided with a unique referral link (“Personal Link”) that allows you to receive credit for Qualified Referrals (“Credit”). Personal Links will be issued only to individuals.
You cannot refer yourself. For example, you may not create multiple or fake accounts with Walmart or participate in the Walmart Grocery Referral Program using multiple or fake email addresses or identities. Maximum limit is three Qualified Referrals per household.
A Qualified Referral means that all the following conditions are met:
1) The Referred Customer completed the purchase and registration process with the Service using your “Personal Link.” If a Referred Customer purchases and/or registers with the Service using any other link or method, the registration will not count as a Qualified Referral and You will not earn Credit;
2) The Referred Customer was not previously registered with the Service under any email address or alias;
3) The Referred Customer is a) a legal resident of the United States of America and b) at least 18 years old; and
4) Only one Qualified Referral can be earned for each Referred Customer up to a maximum of one hundred Referred Customers and $100 in eVoucher Credit per calendar year; and up to a maximum of one hundred Refererred Customers and $1000 in eVoucher Credit during the lifetime operation of the Walmart To Go Referral Program. Any additional or subsequent purchases made by a Referred Customer will not be Qualified Referrals.
Credit can only be awarded for Qualified Referrals.
You shall receive one (1) Credit valued at $10 for each verified Qualified Referral generated by you. You may not earn more than 10 Qualified Referrals per calendar year or more than $100 in Credits per calendar year, and 100 Qualified Referrals or more than $1000 in Credits for the lifetime operation of the program.
Credits may be redeemed in various forms in Walmart's sole discretion. Restrictions may apply. For example, if the Credit is in the form of a gift card, gift certificate or voucher, it may be subject to the issuer's terms and conditions.
All earned Credits are subject to verification. Walmart may delay a Credit for the purposes of investigation. They may also refuse to verify and process any transaction Walmart deems, in its sole discretion, to be fraudulent, suspicious, in violation of these terms and conditions, or believes will impose potential liability on Walmart, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.
Upon redemption of a single order, earned Credits (eVouchers) cannot be combined with any other promotional eVoucher offer.
Bulk Distribution (“Spam”)
Bulk email distribution, distribution to strangers, or any other promotion of a Personal Link in a manner that would constitute or appear to constitute unsolicited commercial email or “spam” in Walmart's sole discretion is expressly prohibited and may be grounds for immediate termination of your account and deactivation of the Personal Link.
Additional Terms, Conditions, Exclusions, and Restrictions (“Spam”)
Additional terms, conditions, exclusions, and restrictions may apply to certain Credits or your use of Credits and certain Credits may expire if not used by the date specified in the Credit. Only individuals may participate in the Walmart Grocery Referral Program. Credits accumulated under the Walmart Grocery Referral Program have no monetary or cash value and are for individual use only and Credits may not be credited to any group, company, or other entity. Your Credits and your account under the Walmart Grocery Referral Program are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends, or others. We reserve the right (in our sole discretion) to deduct Credits that were credited in error or that were not earned legitimately. Redeemed Credits will be deducted from the balance of Credits in your account. Once a Credit is issued, redemption is considered final, and no changes may be made by you. Credits are not reimbursable. Participation in the Walmart Grocery Referral Program and the receipt of Credits may result in tax liability to you. Any tax, liability, or expense arising from participation in the Walmart Grocery Referral Program, accumulation of Credits or redemption of Credits by you or in connection with your account is your sole responsibility. We reserve the right to modify, limit, terminate, discontinue, or cancel the Walmart Grocery Referral Program, its benefits and these terms at any time in our sole discretion and without notice to you. We may change the number or type of Credits, or cap the number of Credits you may earn in any time period. Walmart reserves the right to make certain Credits selectively available to certain subscribers at any time based on activity, geographical location, program participation or other factors determined in Walmart's sole discretion. The accumulation of Credits does not entitle Walmart Grocery Referral Program participants to any vested right with respect to the Credits or the Walmart Grocery Referral Program. You agree Walmart will not have any liability for any modification or termination of the Walmart Grocery Referral Program, even if any modification or termination affects your ability to use any Credits already accumulated. Upon termination of the Walmart Grocery Referral Program, your Credits will automatically be cancelled and you will not be permitted to redeem those Credits. Credits are void where prohibited by applicable law. We are not responsible for Credits lost due to fraudulent or unauthorized use of your account. You agree not to engage in fraud or abuse in the accumulation of Credits or use of your Personal Link and Referred Customers. Any fraud or abuse relating to your accumulation of Credits or submission of Referred Customers may result in the annulment of all Credits earned under the Walmart Grocery Referral Program as well as cancellation of your account. We reserve the right to monitor all Walmart Grocery Referral Program account activity and terminate your account and/or your participation in the Walmart Grocery Referral Program if Walmart believes (in its sole discretion) that you have violated this Agreement or any other terms applicable to the Walmart Grocery Referral Program, provided false or inaccurate information, abused the Walmart Grocery Referral Program, or that the use of your account is unauthorized, fraudulent, or otherwise unlawful or in violation of these terms. Walmart will have final decision in any disputes over Credits, Qualified Referrals or your participation in the Walmart Grocery Referral Program.